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FAQs : Prepaid Top Up
 
   
 
 
     
Prepaid Top Up    
  • 1.What is AmOnline Prepaid Top Up?
    AmOnline Prepaid Top Up is a web-based portal service where AmOnline customers can top up their existing prepaid accounts / services of various products; ranging from Mobile Phone Prepaid to Online Gaming Prepaid. 
  • 2.Who can use AmOnline Prepaid Top Up?
    All AmOnline customers with Savings accounts, Current accounts, Credit Cards or Prepaid Cards can use this facility.
  • 3.Is AmOnline Prepaid Top Up service available 24 hours a day?
    AmOnline Prepaid Top Up service is available daily from 6.00am to 11.45pm.
  • 4.How do I get the prepaid products that I have purchased through AmOnline Prepaid Top Up service?
    Mobile phone Prepaid Top Up will be credited to your mobile phone number, and other Prepaid Top Up products, such as Internet / STD/ IDD will have its product serial number sent to you via SMS.
  • 5.Do I need to register my prepaid recipient details before using AmOnline Prepaid Top Up service?
    No, it is not necessary. You may make purchases to any of the offered prepaid top up products using "Oneoff" function. However, if you would purchase the same Prepaid Top Up product regularly, it is advisable to register your recipient details in "Manage Prepaid Top Up".
  • 6.Do I need TAC to purchase a prepaid top up via AmOnline Prepaid Top Up?
    Yes, you need TAC to purchase a non-registered Prepaid Top Up. However, if you have a registered Prepaid Top Up, TAC is not required when purchasing.
  • 7.Where can I register my Prepaid Top Up recipient's details?
     You can register your recipient’s details in "Manage Prepaid Top Up". Here, you may also view, edit or delete your list of prepaid(s).
  • 8.How long is the processing time for AmOnline Prepaid Top Up service?
    Mobile phone Prepaid Top Up will be credited to the mobile phone number submitted and other Prepaid Top Up products, such as Internet / STD/ IDD will have its product serial number sent to your mobile phone via SMS *instantly.
     
    *Note: Varies depending on the service availability of Mobile Service Provider.
  • 9.What is the daily transaction limit for AmOnline Prepaid Top Up?
    Prepaid Top Up Daily limit is RM100.
  • 10.Will I be charged for using AmOnline Prepaid Top Up service?
    AmOnline Prepaid Top Up service is absolutely free of charge for all AmOnline customers.
  • 11.What should I do if I did not receive the Prepaid Top Up product I requested through AmOnline Prepaid Top Up?
    If you did not receive the Prepaid Top Up product within 5 minutes, kindly contact our AmBank Contact Centre at 1300 80 8888 (Domestic) or (603) 2178 8888 (Overseas) for assistance.
  • 12.What if I entered an invalid / wrong mobile phone number by mistake?
    All successful transactions are non-refundable. Please ensure that you have provided all the necessary information correctly before submitting your request.
  • 13.What are the types of prepaid top up products available in AmOnline Prepaid Top Up?
    The table below depicts the products offered for AmOnline Prepaid Top Up service.
     
    Product Type
    Service Provider
    Product
    Mobile Prepaid
    DiGi
    DiGi – RM10
    DiGi – RM30
    DiGi – RM50
    DiGi – RM100
    Happy – RM10
    Happy – RM30
    Happy – RM50
    Happy – RM100
    Maxis
    Maxis – RM10
    Maxis – RM20
    Maxis – RM30
    Maxis – RM60
    Maxis – RM100
    U Mobile
    U Mobile – RM5
    U Mobile – RM10
    U Mobile – RM30
    U Mobile – RM50
    U Mobile – RM100
    Celcom
    Celcom AirTime – RM10
    Celcom AirTime – RM20
    Celcom AirTime – RM30
    Celcom AirTime – RM50
    Celcom AirTime – RM100
    Celcom Network – RM50
    XOX Media​ XOX – RM10
    XOX – RM30
    XOX – RM50
    XOX – RM100​
    Internet / IDD / STD Prepaid
    Jaring
    JET Coupon – RM20
    JET Coupon – RM50
    TMNet
    TMNet Prepaid – RM20
    DiGi
    DiGi Chatz IDD – RM30
    DiGi Chatz IDD – RM50
    DiGi Chatz IDD – RM100
    TIME
    TIME Kontact IDD – RM20
    TIME Kontact IDD – RM30
    TIME Kontact IDD – RM50
    Telekom
    iTalk Mobile – RM10
    iTalk Mobile – RM20
    iTalk Mobile – RM30
    iTalk Mobile – RM50
    Redtone
    REDTONE PLUS – RM10
    REDTONE PLUS – RM30
    REDTONE PLUS – RM50
    M1
    Hallo – RM10
    MOL
    MOL ePoints – RM30
    MOL ePoints – RM50
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