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FAQs : TAC
 
   
 
 
     
AmOnline Transaction Authorisation Code (TAC)   

This AmOnline service allows you to order your cheque, stop your cheque request, request for printed statement and online application forms.

  • 1.Why is AmBank introducing TAC?
    We constantly maintain best practices in Internet information security to enhance the safety and security of your internet banking transactions at AmOnline. The TAC security procedures meet with current industry requirements as well as exceed that for online security. As a responsible organization, we endeavour to implement best practices to ensure that the interests of our customers are protected. TAC offers greater protection for your Internet Banking transactions.
  • 2.Why do I require a TAC?
    TAC is compulsory for specific transactions because it provides an additional level of security to protect yourself against any unauthorised access to your account.
  • 3.Is TAC the same as the Web PIN?
    No. Your Web PIN can be created at any of our AmBank’s ATM, and this allows you to activate the “First Time Login” function at AmOnline. TAC is not used for login but for further authorisation on specific transactions and type of activities. TAC is only valid for half an hour upon request or half an hour upon activation or within the same login session.
  • 4.Can I request for TAC 24 hours a day, 7 days a week?
    No. You can request for TAC 7 days a week but TAC will only be available from 6am to 12 midnight daily.
  • 5.Can I request for TAC over-the-counter at any AmBank branch?
    No. You can only request for TAC by using any of the following methods: i. Clicking on the TAC Request link at AmOnline. TAC will be sent via SMS to the user's registered mobile phone number. ii. Calling AmBank Contact Centre. The TAC will be announced over the phone (Users are required to have a Telephone PIN).
  • 6.Can I request for TAC if I'm overseas?
    If you are overseas, you can request for TAC by calling AmBank’s Contact Centre at (603) 2178 8888 (Users are required to have a Telephone PIN).
  • 7.I have a sole proprietorship account. Can I request for a TAC?
    You can register your preferred mobile phone number via ATM to request for a TAC at AmOnline and receive it via mobile phone (SMS).
  • 8.Will I need a TAC each time I login to AmOnline?
    No. The TAC is only required for specific transactions. Click here for more information on the specific transactions.
  • 9.What happens to my existing beneficiaries and "Registered Payment" list?
    Your existing beneficiaries and “Registered Payment” list will still remain the same. However, TAC is required to add a new beneficiary.
  • 10.Do I need a new TAC for every transaction?
    You can use the same TAC for one or more transactions that require TAC within the half an hour period after activation or in the same session. For example, you can perform an Open Third Party Transfer, create a Future Dated Transaction and add a new beneficiary to your favorite Third Party Account Maintenance list, using the same TAC, in one login session
  • 11.How many times can I use the same TAC?
    You can use the same TAC for unlimited number of times within half an hour from the time you activate it. However, the TAC expires once you logout. You will need to request for a new TAC if you wish to re-login and perform another financial transaction.
  • 12.Can I request for two or more TACs and use them?
    Yes. The TACs will only be valid for half an hour from the time you request them. However, it will expire once you have logged out. Please note that you can only request 5 TACs per day via AmBank Contact Centre.
  • 13.Can I cancel or deactivate my TAC?
    No. If you do not wish to use your TAC, please delete the SMS that contents your TAC for security reasons.
  • 14.What should I do if I forgot / lost my TAC or my TAC has expired?
    You can request for a new TAC via AmOnline or call AmBank Contact Centre at (603) 2178 8888.​
  • 15.How many mobile phone numbers can I register for TAC?
    You can only register one mobile phone number for TAC.
  • 16.Can I register my mobile phone number for TAC via AmOnline?
    No. Your mobile phone number registration for TAC must be done via ATMs for security purposes.
  • 17.Can I register a foreign mobile phone number for TAC purposes?
    No. TAC access is only available to Malaysian registered mobile phones with international call roaming service (if you are in overseas) – 012, 013, 014, 016, 017, 018 and 019.
  • 18.How do I change my mobile phone number for TAC?
    First, you need to “De-register” your mobile phone number at any AmBank ATM. After that, you can “Register” your new mobile phone number at the ATM. Select the “De-register” function if you no longer wish to receive TAC via mobile phone SMS.
  • 19.Is there a charge for TAC via mobile phone (SMS)?
    No. It is available free of charge for now.
  • 20.How long does it take to receive TAC via mobile phone (SMS)?
    This varies as the delivery time depends on your mobile service provider.
  • 21.I entered my TAC as requested but why I received an error message?
    You may receive an error message for the following reasons:
    • Your TAC is incorrect or has expired.
    • You have exceeded the maximum number of three trials.
    • You need to request for a new TAC because your login access was previously denied.
    • You need to request for a new TAC because your session has been terminated.
  • 22.There was a service interruption / time-out during the transaction. Is my TAC still valid or do I need a new one?
    The TAC is no longer valid and you would need to request for a new TAC.
  • 23.What happens if I enter a wrong TAC?
    If you enter an invalid TAC for 3 times, you will be forced to “Logout” upon your fourth attempt. You can re-login and request for a new TAC to proceed with your transaction.
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