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FAQs : Troubleshooting / Technical Information
 
   
 
 
     
Troubleshooting / Technical Information   

This AmOnline service allows you to order your cheque, stop your cheque request, request for printed statement and online application forms.

  • 1.Can I access AmOnline using my laptop or PCs?
    Yes, you can access AmOnline anywhere as long as your laptop or PC meets the recommended hardware and software requirements: A browser (Microsoft Internet Explorer 6.0 or higher and Netscape Navigator 7.1 or higher) with 128-bit encryption capabilities.
  • 2.How can I upgrade my browser to 128-bit SSL encryption?
    You can go to the link:
    http://windowsupdate.microsoft.com for the recommended 128-bit SSL.

    Alternatively, you can go to the following links:

    To download the latest version of Internet Explorer with 128-bit SSL encryption, click here.
    To download the latest version of Netscape Navigator with 128-bit SSL encryption, click here.
  • 3.Why does my browser display a "Security Alert" message every time I access AmOnline?
    The “Security Alert” message appears if you have not downloaded the Security Certificate. This Security Certificate certifies that AmOnline is a secured website where information is exchanged in an encrypted format. Click here to find out how you can download the security Certificate. Otherwise, you can click on the Digicert button located at AmOnline Login page.
  • 4.What screen resolution should I use to view AmOnline?
    The AmOnline site is best viewed using a screen resolution of 800x600.
  • 5.I want to be able to easily return to the AmOnline Website. How do I add this site to my 'bookmarks'?
    You can add the AmOnline site to your bookmark list by following the instructions below. In Internet Explorer, click on the menu item “Favorites”. Choose the option “Add to Favorites” and then click “OK” in the confirmation box. The AmOnline page site should now appear in your list of Favorites. In Netscape Navigator, click on the menu item “Bookmarks” and then choose the option “Bookmark This Page” and then click “OK” in the confirmation box. The AmOnline site should now appear in your “Bookmarks” list.
  • 6.When do I use the 'Reload' or 'Refresh' buttons?
    Occasionally, you might be experiencing some slowness due to the connection provided by your service provider. Clicking “Reload” or “Refresh” can improve the speed by re-establishing a new connection. You can also use the “Reload” or “Refresh” button if you believe the page you are requesting is incomplete.
  • 7.When do I use the 'Back' and 'Forward' buttons?
    The “Back” and “Forward” buttons found on most browsers is a quick and easy way to re-visit pages you have already viewed during your current Internet session. Your browser “remembers” where you have been during your current session and tries to keep that information ready. Selecting “Back” allows you to go back one page at a time to view the pages you have already seen during your current session. Once you have moved back in your current session, selecting “Forward” allows you to advance ahead one page at a time to the page you were viewing when you started to go back.
  • 8.Why is it important to select 'Logout' when I'm finished using AmOnline or when I walk away from my computer?
    Once you logged in to AmOnline, you have initiated an “active session”. If you walk away during the course of an active session, someone else can use your computer to perform transactions involving your accounts. It is similar to walking away from an ATM while your card is still in the machine. For your security, AmOnline will automatically end your active session if our server receives no response from your PC for five minutes. However, it is highly recommended that you end the active session by clicking “Logout” before you leave your computer.
  • 9.Why do I need to clear my browser cache after each internet banking session?
    Clearing your browser cache is to protect confidential information from being viewed, especially if you used a shared public PC for your Internet Banking.
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