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| MEPS Mobile Prepaid Top Up |
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1.What is this new service all about? It’s a mobile prepaid top-up service made available at all AmBank ATMs to facilitate mobile phone users. 2.How many participating Telcos will there be? There will be 3 participating Telcos offering their services :
• Hotlink (Maxis) - 012,017
• Xpax (Celcom) - 013,019
• DiGi (excluding Happy-DiGi) - 016 3.What are the fixed reload amounts available? 1. Hotlink (Maxis) - RM10, RM30, RM60, RM100
2. Xpax (Celcom - RM10, RM30, RM50, RM100, RM200
3. DiGi - RM10, RM30, RM50, RM100 4.Will there be any check digit validation on the mobile phone number? The check digit validation is only on the first 3-digit phone number which is 011, 012, 013, 014, 016, 017 and 019. This is to check and identify the Telco.
However, there is no check digit validation on the 7 digit mobile phone number.
5.What will happen if the customer reloads to the wrong mobile phone number? No refund shall be given for reload to a wrong mobile phone number existing in the Telco’s directory.
For reload to a wrong mobile phone number non-existing in the Telco’s directory, a report will be generated for a refund to be made.
6.Will any banks offer RM5 reloads? Only Agro Bank ATMs offers Xpax RM5 reloads. 7.Who will benefit from this new service? Mobile phone users who are either AmBank ATM cardholders OR MEPS Participating Banks ATM cardholders can now perform a prepaid reload at any 826 AmBank ATMs nationwide! 8.Who are these MEPS participating banks for this service? There are currently 7 MEPS participating Banks for this service :
- Affin Bank
- Agro Bank
- AmBank
- Bank Rakyat
- Hong Leong Bank
- RHB Bank (Celcom & Maxis Only)
- UOB
9.What are the available scenarios provided under this new service? Scenario 1
Mobile prepaid reload for AmBank ATM cardholders at AmBank ATMs
(eg. AmBank customer reloads at AmBank’s ATMs)
Scenario 2
Mobile prepaid reload for MEPS participating Bank’s ATM cardholders at AmBank ATMs
(eg. Affin Bank customer reloads at AmBank’s ATMs)
Scenario 3
Mobile prepaid reload for AmBank ATM cardholders at Other FI’s ATM
(eg. AmBank customer reloads at Bank Rakyat’s ATMs)
10.Can a non-participating bank enjoy these scenarios? Non-participating banks will not be able to enjoy Scenarios 2 & 3.
They only enjoy Scenario 1 that only allows their own ATM cardholders to reload at their own ATMs.
Eg. For non-participating banks :
Scenario 1
A CIMB customer can reload at CIMB’s ATMs
Scenario 2
A CIMB customer cannot reload at AmBank’s ATMs
Scenario 3
An AmBank customer cannot reload at Maybank’s ATMs
11.What are the operational hours for this service? This service is available from 6.00am – 11.59pm. 12.Will the customer be charged with any fees for using this service? NO. Whether or not the customer is an AmBank ATM cardholder or a MEPS participating Bank’s ATM cardholder, there will not be any fees charged for using this service. (Unlike the normal withdrawal, IBFT, IBLR fee of RM1.00) 13.Will the prepaid reload be credited immediately? When a customer performs a prepaid reload, the transaction will credit the customer’s mobile prepaid account and debit the customer’s saving or current account in real time. 14.What is the daily limit for prepaid reload? The daily prepaid reload has no limit. It is not a shared limit with the other services.
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