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AmOnline SECURITY & PRIVACY POLICY   
SECURITY STATEMENT
 
This Security Statement applies to the AmOnline Service ("AmBank Service"), owned and operated by AmBank (M) Berhad (Company No. 8515-D) (hereinafter referred to as "AmBank"). AmBank is committed to protect the privacy of your personal and financial information.

For the purposes herein, all words and expressions shall have the same meaning as in the Terms and Conditions for eChannel Services , except where otherwise expressly stated.

AmBank aims to maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to your personal information, and to protect the security of your personal information during transmission. AmBank constantly monitors developments in security and encryption technology and will review and update its processes in line with industry standards.

AmBank has taken several security initiatives such as deploying technological hardware and software, policies and procedures, and addressing operational security issues.

The AmBank Service is secured with a digital certificate to enable safe communications with our customers. Such a feature ensures message privacy, web site authentication, and message integrity. You will be able to verify the website identity by clicking on the closed padlock icon located at the bottom of your browser window.

Your Obligations

As a user, you play an important role in ensuring the security of your online banking sessions.

To secure the information transmitted between your personal computer and the AmBank Service, you will need Microsoft Internet Explorer 5.0 or higher or Netscape Communicator or Navigator 4.7 or higher with 128-bit encryption. Encryption is a mechanism of transmitting data in a secure way, where the data is encrypted using a key (this key is provided by a Certificate Authority (CA)).

To protect the privacy of your information, you are advised to remove the cache information using the steps provided below.

This Security Statement applies to the AmOnline Service ("AmBank Service"), owned and operated by AmBank (M) Berhad (Company No. 8515-D) (hereinafter referred to as "AmBank"). AmBank is committed to protect the privacy of your personal and financial information.

For the purposes herein, all words and expressions shall have the same meaning as in the Terms and Conditions for eChannel Services , except where otherwise expressly stated.

AmBank aims to maintain strict procedures and standards and take all reasonable care to prevent unauthorised access to your personal information, and to protect the security of your personal information during transmission. AmBank constantly monitors developments in security and encryption technology and will review and update its processes in line with industry standards.

AmBank has taken several security initiatives such as deploying technological hardware and software, policies and procedures, and addressing operational security issues.

The AmBank Service is secured with a digital certificate to enable safe communications with our customers. Such a feature ensures message privacy, web site authentication, and message integrity. You will be able to verify the website identity by clicking on the closed padlock icon located at the bottom of your browser window.

Login ID / Password

Personal information supplied by you through the AmBank Service shall be used in providing AmBank's services. AmBank may also use your personal information to market AmBank Group's products and services to you based on your interests and to mainly assist AmBank Group in customising and delivering its services and products that may be of interest to you.

AmBank will not use or disclose information collected about you, including information collected using cookies, other than for the purpose made known to you, a purpose you would reasonably expect, a purpose required, authorised or permitted by or under law, or a purpose otherwise authorised by you.

You agree that AmBank shall not disclose your personal information unless the following circumstances apply:

Authentication
Your ATM card number, Web Pin and identification number will be used to authenticate you for the AmOnline Service during the enrolment process.

Your Login ID and Password will be used to authenticate you for the AmOnline Service during subsequent logins. To ensure the integrity of your Login ID and Password, AmBank advises you to periodically change your Password and under no circumstances should you reveal your Password to anyone. You should not disclose your Password to AmBank's personnel even if requested to do so.
When selecting a Password, do not associate your selected Password with anything personal such as names, birth dates, phone numbers or other familiar words.

Account Locking
Attempts to impersonate valid users are locked by AmBank's system after five (5) incorrect sign-on attempts.

Automatic Log Out
If there is inactivity of three (3) minutes during your AmOnline session, AmBank's system will automatically log you out of the system. You are then required to re-login.

Data Security & Confidentiality

AmBank, in its goal to protect the privacy and security of your information, has implemented the following security features:
  • Personal Identification Number Verification
  • Login ID and Password Verification 
  • Encryption of Passwords
  • Firewalls & Intrusion Detection Systems
  • Anti-Virus Application
  • Internal Policies & Guidelines
  • Periodic Penetration Testing
  • Server side Authentication through Digital Certificates
The AmBank Service is designed to give you control over your financial information. AmBank uses the industry standard security measures available through your browser that is known as Secure Socket Layer (SSL) encryption. To ensure that your financial information is kept secure, AmBank stores it on a data repository in a secured data centre.

Firewalls & Intrusion Detection Systems

Firewalls act as filters that prevent information from getting in or out of a protected network. AmBank also has an intrusion detection system to automatically disable attacks from hackers. The intrusion detection system alerts AmBank's security personnel about possible attacks-in-progress and AmBank keeps audit logs to provide a trail of information.

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Internal Policies & Guidelines

AmBank adopts various policies and procedures for managing system access, system back-ups and other operations management to safeguard access to AmBank's systems. Several guidelines and procedures have been put in place to minimise the potential security breaches and to ensure and protect the data integrity of AmBank's network.

Anti Virus Application

With the outbreak of viruses over the Internet, it is critical for AmBank to have anti-virus applications. AmBank has implemented industry standard anti-virus applications to ensure its systems are safe from viruses. For you to have safe and secure Internet banking sessions, you should ensure that you have implemented anti-virus software on your personal computer for added protection.

Enquiries and Complaints

Always remember to log off or log out after you have completed your online banking session. If you suspect any unusual account activity, please contact AmBank immediately using the contact information provided below.

How To Remove Cache Information - Steps To Protect The Privacy Of Your Information

Steps to clear cache according to your respective internet browser.

Internet Explorer 7
  1. From the "Tools" menu, select "Internet Options".
  2. Select the "General" tab.
  3. Under Browsing history, click "Delete".
  4. Next to "Temporary Internet Files", click "Delete files".
  5. Click "Close", and then click "OK" to exit.
Internet Explorer 4.x, 5.x, and 6.x for Windows
  1. From the "Tools" menu (for version 4.x, the "View" menu), select "Internet Options".
  2. Select the "General" tab.
  3. In the "Temporary Internet Files" section, click "Delete Files".
  4. To confirm the deletion, click "OK".
  5. In the Internet Options dialog box, select "OK".
Netscape 8 for Windows
  1. From the "Tools" menu, select "Options".
  2. Click "Privacy".
  3. Next to "Cache", click the "Clear" button.
  4. If you'd like to set the size of the cache and set the browser to clear the cache when you close it, click the + (plus sign) next to "Cache" and change the settings as needed.
  5. Click "OK".
Netscape 7.1 for Windows
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel of the Preferences dialog box, click the + (plus sign) in the box to the left of "Advanced". Click "Cache".
  3. Click "Clear Cache".
  4. In the Preferences dialog box, click "OK".
Netscape Navigator 4.x, 6.x, and 7.0 for Windows
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel of the Preferences dialog box, click the + (plus sign) in the box to the left of "Advanced". Click "Cache".
  3. Click "Clear Memory Cache". Confirm by clicking "OK".
  4. Click "Clear Disk Cache". Confirm by clicking "OK".
  5. In the Preferences dialog box, click "OK".
Firefox 2.0 for Windows
  1. From the "Tools" menu, select "Clear Private Data", and then Select "Cache".
Firefox 1.0 and 1.5 for Windows
  1. From the "Tools" menu, select "Options", and then click "Privacy".
  2. In 1.5, select the "Cache" tab, and then click the "Clear Cache Now" button. In 1.0, next to "Cache", click the "Clear" button, and then click "OK".
Safari
  1. From the "Safari" menu, select "Empty Cache".
  2. When prompted, click "Empty" to confirm that you want to empty the cache.
Firefox 1.0 and 1.5 for Mac OS X
  1. From the "Firefox" menu, select "Preferences".
  2. From the sheet that drops down, select "Privacy". In 1.5, click "Clear Cache Now". In 1.0, next to "Cache", click the "Clear" button, and then "OK".
Netscape 6.x or later and Mozilla for Mac OS and Mac OS X
  1. In Mac OS X, from the Netscape or Mozilla menu, select "Preferences". In Mac OS 9.x or earlier, from the "Edit" menu, select "Preferences".
  2. In the left panel of the Preferences dialog box, click the arrow to the left of "Advanced". Click "Cache".
  3. Either click the "Clear Cache" button, or click both the "Clear Memory Cache" and "Clear Disk Cache" buttons.
  4. In the Preferences dialog box, click "OK".
Netscape Navigator 4.x for Mac OS
  1. From the "Edit" menu, select "Preferences".
  2. In the left panel, click the arrow to the left of "Advanced".
  3. Click "Cache".
  4. Click "Clear Disk Cache Now", then click "OK". Click "OK" again.
Internet Explorer 4.x and 5.x for Mac OS and Mac OS X

Note: Microsoft is no longer developing or distributing Internet Explorer for the Macintosh. UITS strongly recommends that you use a different browser, such as Safari or Firefox.
  1. In Mac OS X, from the "Explorer" menu, select "Preferences". In Mac OS 9.x and earlier, from the "Edit" menu, select "Preferences".
  2. In the left panel, click the arrow to the left of "Web Browser". Click the "Advanced" button.
  3. Under "Cache", click "Empty Now", then click "OK".
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