FAQs

General Questions

Support / Troubleshooting / Technical Information

1. What is AmGenie?
AmGenie is a mobile banking service offered by AmBank to provide the best banking experience to you. With AmGenie, you can conveniently perform banking transactions with ease, anywhere from your mobile phone in a secured environment.

2.	What are the pre-requisite requirements to access AmGenie?

To access to AmGenie, you must:

Perform first time registration at amgenie.com

Be over 18 years of age with at least one of the following AmBank/AmIslamic Bank products:
    • Savings or Current Account
    • Credit Card/Card-i/NexG Prepaid MasterCard/ AmVirtual Mastercard
    • Auto Financing or Home/Property Financing

Register your mobile phone number for your security TAC (Transaction Authorization Code) at any AmBank ATM or via our Contact Centre.

For AmGenie@WAP & AmGenie PRO, contact your telco to activate WAP/GPRS/EDGE/3G settings on your mobile phone.

3. Do I need to register to use AmGenie?
AmGenie@WAP/ AmGenie@WEB
No, if you have performed your first time registration via AmOnline (Internet Banking) or AmGenie. You just need to use the Login ID and password combination to access AmGenie. If you do not have an AmOnline account, please click here to register.

Yes, if you have not performed your first time registration. You can have a choice to register via AmOnline (Internet Banking) or AmGenie by visiting amgenie.com

AmGenie PRO and AmGenie SMS
You will need to first register your mobile phone number at any AmBank ATM.

4.	Does AmBank offer any other methods of accessing AmGenie?

You can access AmGenie from either one of the following platforms:

AmGenie@WAP
Suitable for those who have mobile phone web browsers and data connection via WAP, GPRS, EDGE or 3G network. Just like browsing through the Internet, but from your mobile phone, all you need to do is to key in the URL, amgenie.com , on to the web browser and begin your transactions.

AmGenie@WEB
Suitable for those who are hesitant about performing transactions on a mobile phone. This is a web-based version of AmGenie@WAP, where LIVE online real-time transactions are performed on your personal computer Internet browser. It is as though you are performing it on your mobile phone. It is also recommended for users with low bandwidth Internet connection as this version is designed to strip off all unnecessary bandwidth loads from the regular Internet Banking system.

AmGenie Application (App)
For iPhone and Android users, AmGenie can be downloaded as an App. For iPhone users, it is available at the Apple App Store via store.apple.com/Malaysia. For Android users, it is available at the Android Market via www.android.com/market.

AmGenie PRO
Suitable for those who would be using AmGenie services regularly and want to keep track of all transactions made via AmGenie. AmGenie PRO is an application that has to be downloaded to your mobile phone in which data connection via WAP, GPRS, EDGE or 3G network is required. Every transaction made through AmGenie Pro application would be sent and stored in the application inbox. With this, you can easily check your previous fund transfer and payment receipts and also transaction history without having to login to your account.

AmGenie SMS
Suitable for those who do not have WAP, GPRS, EDGE or 3G network data connection on your mobile phone, in which this application utilizes the SMS service that is readily available on every mobile phone. This application would best fit the older generation mobile phones. Every transaction made through AmGenie SMS application would be sent and stored in the application inbox. With this, you can easily check your previous fund transfer and payment receipts and also transaction history without having to login to your account.

5.	Which of the applications offered by AmBank would be cheaper to use?

This varies for every individual and it is dependent on the tariff of your rate plan you have subscribed with your service provider.

If you have unlimited access to the Internet from your mobile phone, it is recommended to use AmGenie@WAP, AmGenie App or AmGenie PRO.

If you have data connection to the Internet on a Pay-Per-Use basis, it is recommended to use AmGenie PRO.

If you are using an older generation phone, which does not support the use of data connection/mobile Internet browser, it is recommended to use AmGenie SMS.

6.	How do I login to AmGenie?

You will first need to create your Login ID and password either by performing first time registration via AmOnline (Internet Banking) or via AmGenie by visiting amgenie.com

AmGenie@WEB

Step 1: Click here to proceed to AmGenie@WEB.
Step 2: Select the transaction you wish to perform.
Step 3: Login with your Login ID and Password.
Step 4: Upon completing your transactions, please ensure you log out.

AmGenie@WAP

Step 1: Key in amgenie.com in your mobile phone browser.
Step 2: Select the transaction you wish to perform.
Step 3: Login with your Login ID and Password.
Step 4: Upon completing your transactions, please ensure you log out.

AmGenie Application (App)

For iPhone users:
Step 1: Log in to Apple App Store via store.apple.com/Malaysia
Step 2: Key in ‘amgenie' at the keyword search field.
Step 3: Click and download the application
Step 4: Once the application has been successfully installed to your mobile phone, login with your Login ID and Password to proceed with your transactions.
Step 5: Upon completing your transactions, please ensure you log out.

For Android users:
Step 1: Log in to Android Market via www.android.com/market
Step 2: Key in ‘amgenie' at the keyword search field.
Step 3: Click and download the application
Step 4: Once the application has been successfully installed to your mobile phone, login with your Login ID and Password to proceed with your transactions.
Step 5: Upon completing your transactions, please ensure you log out.

AmGenie PRO

Step 1: Register your mobile phone number at any AmBank ATMs (if you have not done so before). Please click here for the steps of registration.
Step 2: Please click here for the registration steps.
Step 3: Proceed to your mobile phone Internet browser and key in amgenie.com .
Step 4: If your mobile phone is compatible, click on the link to download the AmGenie PRO application.
Step 5: Once the application has been successfully downloaded to your mobile phone, click on the application and installation will begin automatically.
Step 6: Follow the instructions as shown in the screen.
Step 7: Key in your IC number for authentication and security purposes when prompted.
Step 8: You are then required to key in your Login ID and Password for authentication purposes.
Step 9: Once the application has started, select “AmBank” icon.
Step 10: Select “AmBank” folder.
Step 11: Select the transaction that you wish to perform.
Step 12: Login with your Login ID and Password.
Step 13: Upon completing your transactions, please ensure you log out.

AmGenie SMS

Step 1: Register your mobile phone number at any AmBank ATM (if you have not done so before). Please click here for               the steps of registration. link not working
Step 2: Please click here to download AmGenie SMS to your laptop / PC. You would then need to transfer the application               to your mobile phone.
Step 3: Once the application has been successfully transferred to your mobile phone, click on the application and               installation should begin automatically.
Step 4: Follow the instructions as shown on the screen.
Step 5: Key in your IC number for authentication and security purposes when prompted.
Step 6: You are then required to key in your Login ID and Password for authentication purposes.
Step 7: Select the transaction that you wish to perform.
Step 8: Login with your Login ID and Password.
Step 9: Upon completing your transactions, please ensure you log out.

7. What are the services offered by AmGenie?
Click here to see the full list of services available.

8.	How do I activate and configure GPRS/EDGE/3G settings on my mobile phone?

AmBank uses the highest level of encryption technology available today to ensure that all account information and transactions are safe. AmGenie utilizes a minimum of 128-bit up to a maximum of 256-bit encryption along with digital certification secured by VeriSign to ensure that all transactions performed are secured.

Mobile Phone Service Provider	Website	Contact Number
Maxis	www.maxis.com.my	123 or 1800 821 123
Celcom	www.celcom.com.my	1111 or 1300 111 000
Digi	www.digi.com.my	016-221 1800 or 1800 688 000
U-Mobile	www.u.com.my	1318 or 018-388 1318

9.	How do I obtain the required application to access AmGenie?

AmGenie@WEB
You can conveniently access AmGenie by accessing amgenie.com from your personal computer. No application download is required.

AmGenie@WAP
You can conveniently access AmGenie by accessing amgenie.com from your mobile phone web browser.

AmGenie Application (App)
You will be able to download the application by going to:
• Apple App Store via store.apple.com/Malaysia (for iPhone users)
• Android Market via www.android.com/market (for Android users)

AmGenie PRO
You will be able to download the application by going to AmGenie@WAP. This version will be able to detect if your mobile phone model is compatible to AmGenie PRO application. Click on the link to download the application.

AmGenie SMS
Please click here for steps to download the application.

10.	Where can I find the receipts for the transactions that I have made?

AmGenie@WEB & @WAP
Displays immediately after transaction has been performed. However, receipts will not be stored but you are able to obtain the receipts at AmOnline (Internet Banking).

AmGenie PRO
Receipts will be sent and stored after transaction has been performed. These receipts are stored in your “AmGenie” folder.
To access this folder from:
- AmGenie PRO Main Menu, select “AmGenie” icon, and proceed to “AmGenie” folder. All the transaction receipts can be found below the “Banking Services” folder.
- AmBank Transaction Menu, click the “Back” button. All the transaction receipts can be found below the “Banking Services” folder.

AmGenie SMS
The saved receipts are stored in “Inbox/Receipt” from the main menu. To view the receipts, click on “Inbox/Receipt” and select the receipt of your choice.

11.	How secure is AmGenie?

12. Where can I read AmGenie Terms & Conditions?
Please click here to read AmGenie Terms & Conditions.

13.	What should I do if I have entered wrongly into the textbox?

Every mobile phone has its own keypad layout, so it may differ from one mobile phone to the other. Basically, by clicking “cancel” or “backspace” button (commonly printed as “C” on most mobile phone keypads), it will erase the number/alphabet to the left of the blinking cursor.