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FAQs

This AmOnline service allows you to make bill payment(s) to registered or non-registered payees. It also allows you to schedule future dated transaction(s)
in advance.

1. What is "Manage My Bills and Dues"?
"Manage My Bills and Dues" is a function where you can add, register or delete your bill payees. Once registered, you will not be required to key in the bill account number for future bill payments.
2. Which account(s) can I use to pay my bills?
You can pay from your Savings Account, Current Account, Credit Card and Prepaid Card.
*For payments to AmInvestment Bank Bhd, MBF AmBank Line of Credit (LOC) and Synergy AmBank Line of Credit (LOC), you can only pay from your Savings and Current Accounts.
3. Do I need to register the payee(s) before I can pay my bills?
There is no need to. You can proceed to pay your bills to any of our bill payees under "Oneoff" function. However, if you have registered the bill payee(s), you can proceed to make payment(s) under "My Registered" function.
4. Why am I charged a penalty even though I have made payment on the due date of my bill?
Each Payee Corporation has its own cut-off time to process the payment. To avoid incurring late payment charges, we strongly encourage you to schedule the payment(s) at least three working days in advance from the payment due date.
5. Can I make a future dated payment for my bills?
Yes, you can do so by stating your preferred effective date under "For Future" function.
6. Can I cancel my future dated payment instruction if it has not been processed yet?
Yes, you can do so under "Pending" function.
7. If I have to make monthly payments for the same amount to a particular Bill Payee, can I issue an instruction to effect this payment every month?
Yes, you can create an instruction for a recurring payment to the particular bill payee under "For Future" function.
8. Are there any charges involved when making bill payments via AmOnline?
Bill payments via AmOnline are free of charge, except for MARA where a convenience fee of RM1.00 will be charged.
9. Can I view the history of my past bill payment(s)?
Yes, you can view your bill payment(s) history under "Past" function. This page will display all the past transactions (Successful, Unsuccessful or In Progress Bills and Dues) for the last 12 months.
10. What should I do to change my default debiting account for bill payment(s)?
You can change your defaulted debiting account under "Change My Default Account" function.