AmBank Group assists customers affected by the floods

AmBank Group is ready to assist its customers who are currently affected by the floods in the northern states in the country.

“This is a harrowing time for the people of Penang and Kedah. Our thoughts and prayers here at AmBank group go out to those affected by the floods as well as those responding with rescue and relief efforts.

As a Malaysian bank, we are committed to serving our customers across the country as best as we can through all circumstances. For assistance, customers can call our 24-hour AmBank Contact Centre. For those who are able to and if it is safe to, they can also approach our branches for assistance.” said Dato’ Sulaiman Mohd Tahir, Group Chief Executive Officer, AmBank Group.

The bank will offer our customers who have experienced difficulties and disruptions as a direct result of the flooding the following:

• With immediate effect and upon request, AmBank will make every effort possible to consider a moratorium of up to six months on affected customers’ (individuals or businesses) monthly installments/repayments and a one-off waiver relating to late payment/penalty charges.

• For customers seeking for replacement of passbooks, cheque books, fixed deposit certificates, ATM, Credit and Debit cards, AmBank will waive all incidental and replacement charges to help ease the burden where possible.

• SME customers who require additional funding to bridge over this period, can apply for the Bank Negara Malaysia RM500 million disaster relief facility through AmBank by contacting their Relationship Managers. 

• Customers of AmBank who have experienced difficulties and disruptions as a direct result of the flooding can contact their nearest branch or the AmBank Contact Center at 03-2178 8888.

In addition, AmGeneral Insurance Berhad will make interim payments of up to RM500,000 on valid property and motor insurance claims to Penang flood victims within 48 hours from the usual seven working days.

AmBank Group is also providing financial support to their staff to alleviate their hardship during these challenging times.