AmGeneral Insurance Fast-Tracks Interim Property and Motor Insurance Payouts for Penang Flood Victims 


Derek Roberts, CEO of AmGeneral Insurance (third from left) and Darren Ryan, Head of Claims of AmGeneral Insurance (extreme left) and Grace Quah, Chief Distribution Officer (second from left) with Regional Sales Personnel (extreme right) and Kurnia Policy Claimant (third from right) at the Cheque presentation ceremony in AmGeneral Penang office.

AmGeneral Insurance Berhad (“AmGeneral Insurance”) today announced it will make interim payments of up to RM500,000 on valid property and motor insurance claims to Penang flood victims within 48 hours from the usual seven working days.
To date, AmGeneral Insurance units, Kurnia Insurans and AmAssurance, have already made fast-tracked interim payments to over 60 flood claims since the process was initiated.

AmGeneral Insurance CEO Derek Roberts said: “We would like to express our sympathy to the people of Penang, particularly those affected by the floods. We have fast-tracked our claims process in order to provide claimants with financial comfort and reassurance in the shortest possible time during this challenging time.”

For retail business owners, AmGeneral Insurance will allow its adjusters to authorise direct settlements for claims below RM30,000.
For commercial business owners, fast-track measures implemented include allowing adjusters to exercise their discretion on the appointment of a restorer to determine the reparability of affected properties and to expedite repairs.

For retail customers, there is a special consideration in terms of waiving checks on the adequacy of the sums insured for claims below RM30,000; this will greatly benefit retail customers.

AmGeneral Insurance urges claimants to contact AmGeneral Insurance’s Auto Assist at the toll-free numbers of 1800 88 3833 (Kurnia Insurans) and 1300 88 2647 (AmAssurance).

At the same time, more than 300 Penang-based agents and adjusters are already working with customers to process claims.
“We urge all claimants to contact our hotline numbers or reach out to their respective agents so that adjusters can assess damage and help expedite all claims processes in the aftermath of this natural calamity,” Derek Roberts explained.

About AmGeneral Insurance Berhad
AmGeneral Insurance Berhad (“AmGeneral Insurance”) is one of the largest motor and general insurance companies in Malaysia with over four million policyholders. It is backed by a strong partnership between AmBank Group and IAG, trading under its two trusted brands, AmAssurance and Kurnia. AmGeneral Insurance generates business from a comprehensive range of general insurance solutions distributed through its network of 33 insurance branches servicing 7,000 agents and dealers, as well as through AmBank branches and customer touch points nationwide.