Precautionary Measures due to CMCO

Dear Valued Customers,

The government has announced that a Conditional Movement Control Order (CMCO) has been enforced in all states in Malaysia (except Perlis, Pahang, Kelantan and Sarawak) as well as in Kuching district in Sarawak, after a spike in COVID-19 cases. In line with this announcement, with effect from Monday, 9 November 2020, the precautionary measures as follows have been imposed:

  1. The operating hours of our branches in the affected areas have been revised to 10.00 a.m. to 3.00 p.m. (except Pulau Pangkor Branch only; i.e. 9.00 a.m. to 2.00 p.m.) until the CMCO ends.
  2. Cheque processing cut-off time has been revised to 2.00 p.m. Any depositing of cheques after 2.00 p.m. will be processed on the next business day.
  3. The usage of face mask in the banking hall is compulsory.
  4. Temperature screening for staff and customers will be conducted and anyone with temperature of 37.5 degree Celsius and above will be denied entry.
  5. Those who are unwell, have been exposed to someone who is sick or have just returned to Malaysia, should refrain from entering the branch.
  6. As physical distancing measures, we are limiting the number of customers inside the banking hall at any one time and we enforce a 1-metre spacing between customers.
  7. Hand sanitiser is provided inside the banking hall and frequent hand sanitising is encouraged.
  8. Registration is required where customer’s name and telephone number must be provided for our records.
  9. You are encouraged to perform your banking transactions via AmOnline’s web or mobile app which is available 24/7.

Any inconvenience caused is sincerely regretted. For any enquiries, kindly call our Contact Centre at 03-2178 8888, operational daily from 7.00 a.m. to 11.00 p.m.

Thank you for banking with us.


Pelanggan yang Dihargai,

Kerajaan telah mengumumkan bahawa Perintah Kawalan Pergerakan Bersyarat (PKPB) telah dikuatkuasakan di semua negeri di Malaysia (kecuali Perlis, Pahang, Kelantan dan Sarawak) dan juga di daerah Kuching di Sarawak, selepas lonjakan kes COVID-19. Berikutan pengumuman ini, berkuat kuasa mulai Isnin, 9 November 2020, langkah pencegahan seperti yang berikut telah diambil:

  1. Waktu operasi cawangan kami di semua kawasan yang terlibat telah diubah ke 10.00 pagi hingga 3.00 petang (kecuali cawangan Pulau Pangkor sahaja; iaitu 9.00 pagi hingga 2.00 petang ) sehingga PKPB berakhir.
  2. Had masa pemprosesan cek telah diubah ke 2.00 petang. Cek yang didepositkan selepas jam 2.00 petang akan diproses pada hari urus niaga berikutnya.
  3. Penggunaan pelitup muka di dalam ruang perbankan adalah diwajibkan.
  4. Pemeriksaan suhu untuk kakitangan dan pelanggan akan dilakukan dan sesiapa yang mempunyai suhu 37.5 darjah Celsius dan ke atas tidak dibenarkan masuk.
  5. Mereka yang tidak sihat, terdedah kepada seseorang yang sakit atau baru pulang ke Malaysia, dinasihatkan untuk tidak memasuki cawangan kami.
  6. Sebagai langkah penjarakan fizikal, kami mengehadkan bilangan pelanggan yang dibenarkan berada di dalam ruang perbankan pada satu-satu masa dan kami menguatkuasakan penjarakan 1 meter di antara pelanggan.
  7. Pensanitasi tangan disediakan di dalam ruang perbankan dan anda digalakkan untuk mensanitasi tangan anda dengan kerap.
  8. Pendaftaran diperlukan di mana nama dan nombor telefon pelanggan mesti diberikan untuk rekod kami.
  9. Anda digalakkan untuk melakukan transaksi perbankan anda melalui sesawang atau aplikasi AmOnline yang tersedia 24 jam, 7 hari seminggu.

Segala kesulitan amatlah dikesali. Untuk sebarang pertanyaan, sila hubungi Pusat Panggilan kami melalui 03-2178 8888, beroperasi setiap hari dari jam 7.00 pagi hingga 11.00 malam.

Terima kasih kerana berurusan dengan kami.