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Customer Satisfaction Survey Results for 2019

The Association of Banks in Malaysia (ABM) is pleased to announce the Customer Satisfaction Survey results for the banking industry for the year 2019, which saw the participation of 13 of our member banks.

To view the full Executive Summary of the 2019 Customer Satisfaction Survey results for Conventional, please click here.

To view the full Executive Summary of the 2019 Customer Satisfaction Survey results for Islamic, please click here.​​​