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Guide on how to use Feedback form

Step 1 : Feedback Details

Please complete the Feedback Form or provide details of your feedback in a written format and ensure all relevant information is provided. The  Feedback Form can be obtained from our Customer Service Desk.

Sila lengkapkan borang  Borang Maklum Balas kami atau kemukakan maklum balas anda secara bertulis dengan memastikan semua maklumat yang berkenaan turut diberikan.  Borang Maklum Balas boleh diperolehi dari kakitangan kami.

Below are some points to remember when writing a feedback:
Sila rujuk garis panduan di bawah apabila memberi maklum balas:

  • Write clearly using a pen.
    Tulis dengan jelas menggunakan pen.
  • State your feedback clearly and provide the facts in an orderly manner.
    Nyatakan maklum balas anda dengan jelas dan kemukakan fakta secara tersusun.
  • Avoid unnecessary details and repetition.
    Elakkan butiran yang tidak berkaitan and berulang.
  • Include any reference number(s), for example the account number, customer reference number or card number.
    Nyatakan sebarang nombor rujukan, contohnya nombor akaun, nombor rujukan pelanggan atau nombor kad.
  • Attach supporting documents relating to the complaint, if available.
    Lampirkan sebarang dokumen yang berkaitan dengan maklum balas anda, jika ada.
  • Keep a record of your correspondence.
    Simpan rekod surat-menyurat anda.
  • Provide contact number(s) where you can be reached
    Nyatakan nombor telefon di mana anda boleh dihubungi

 

Please send your feedback to:
Sila hantar maklum balas anda kepada:

 

AmBank Customer Care
Level 18, Menara AmBank
No. 8, Jalan Yap Kwan Seng
50450 Kuala Lumpur
Email/Emel : [email protected]

 

Step 2 : Acknowledgement of Feedback

Acknowledgement receipt will be given within one (01) working day of receiving your feedback.

Akuan penerimaan akan diberikan dalam tempoh satu hari (01) bekerja selepas penerimaan maklum balas anda.

Step 3 : Investigation and Recommendation

We will investigate your feedback.

Siasatan akan dijalankan ke atas maklum balas anda.

Step 4 : Final Resolution

We will respond to your feedback within fourteen (14) days of receiving it. If more time is required to resolve your feedback, we will either call or write to you, informing you of the new deadline.

Pihak kami akan menjawab maklum balas anda dalam tempoh empat belas (14) hari dari tarikh penerimaan. Jika lanjutan tarikh penyelesaian diperlukan, kami akan menghubungi anda sama ada menerusi telefon atau secara bertulis.

Step 5 : Review by External Body

Redress can be sought through external recourse available to you through various organisations such as The Association of Banks in Malaysia, Financial Markets Ombudsman Service and Bank Negara Malaysia.

Sekiranya anda tidak berpuas hati dengan keputusan kami, anda boleh memanjangkan perkara ini kepada pihak-pihak berkenaan termasuklah Persatuan Bank-Bank Malaysia, Perkhidmatan Ombudsman Pasaran Kewangan dan Bank Negara Malaysia.

ABMConnect: 1300-88-9980
eABMConnect : www.abm.org.my/eabmconnect

The Association of Banks in Malaysia (ABM)
A-11-1, AICB Building
No. 10 Jalan Dato’ Onn
50480 Kuala Lumpur

Financial Markets Ombudsman Service
(Formerly known as Ombudsman for Financial Services)

Level 14, Main Block
Menara Takaful Malaysia
No. 4 Jalan Sultan Sulaiman
50000 Kuala Lumpur
Tel: +603 2272 2811
Website:  www.fmos.org.my

Bank Negara Malaysia (BNM)
BNMLINK Contact Centre

BNMLINK
Bank Negara Malaysia
Peti Surat 10922
50929 Kuala Lumpur

Tel : 1-300-88-5465 (1-300-88-LINK)
(Overseas/Luar Negara: 603-2174-1717)
Fax/Faks: 603-2174-1515
Operation Hours/Waktu Operasi:
9.00 a.m. - 5.00 p.m. (Monday - Friday)
9.00 a.m. - 5.00 p.m. (Isnin - Jumaat)

Web Form/Borang Web:  eLINK   

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