Contact Centre and Support
What number can I call for support?
You may contact our Contact Center at 03-2178 8888 for assistance. Our operating hours are from 9:00 a.m. to 9:00 p.m. daily.
How do I reach out to AmBank’s Collections department?
For Collection enquiries, kindly call our Retail Collection and Recovery Management at +603-2054 6688 (Monday to Thursday, 8.45 a.m. to 5.45 p.m. and Friday, 8.45 a.m. to 4.45 p.m., except Public Holidays).
How do I reach out to AmBank’s SME Collections department?
For SME Collection enquiries, kindly call our SME Collection at +03-2167 3462 (Monday to Thursday, 8.45 a.m. to 5.45 p.m. and Friday, 8.45 a.m. to 4.45 p.m., except Saturday, Sunday and Public Holidays).
I lost my card, how do I block it?
Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Block this Card
How do I reset my credit card PIN in AmOnline Apps?
Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Change Card PIN
How do I request for a credit card replacement in AmOnline?
Log in to AmOnline app or web browser, go to your credit card > tap/click on the Settings tab > Tap/click on Replace this Card
Where can I submit my inquiries/feedback to AmBank?
If you still require additional assistance, you can reach us in three ways!
- You can call our Contact Center at +603-2178 8888,
- You can report any issues or raise queries through our in-app messaging platform, AmMail. Please go to Menu > Inbox > AmMail > Create New Message.
- More details of the AmMail feature are listed below,
- You can drop us an email at customercare@ambankgroup.com.
What do I need to do if I received suspicious phishing email claiming from AmBank?
Firstly, do not entertain or click on the links from those suspicious phishing email. Then, please forward it to customercare@ambankgroup.com for investigation.
What should I do if I notice suspicious transactions using my AmBank account?
If you notice any suspicious transactions using your AmBank account, please call our Contact Centre at 03-2178 8888 immediately.
I have a Hire Purchase Loan/Financing with AmBank/AmBank Islamic. How can I request a consent letter for use with the Tribunal for Consumer Claims Malaysia, and what documents do I need to provide?
You may request a consent letter by contacting our Contact Centre at +603-2178 8888, available daily from 9:00 a.m. to 9:00 p.m. or by visiting any AmBank/AmBank Islamic branch for assistance.
To process your request, please provide either of the following supporting documents:
-A copy of the Tribunal for Consumer Claims Malaysia claim submission, or
-A letter from your solicitor regarding the claim.
Our team will assist you further upon receipt of the required documentation.
To process your request, please provide either of the following supporting documents:
-A copy of the Tribunal for Consumer Claims Malaysia claim submission, or
-A letter from your solicitor regarding the claim.
Our team will assist you further upon receipt of the required documentation.
I need repayment assistance for my loan/financing, what should I do?
Please refer to Repayment Assistance section.
Where can I submit my inquiries/feedback regarding AmBank/ AmBank Islamic to BNM?
You may contact Bank Negara Malaysia BNMLINK at
Bank Negara Malaysia,
4th Floor, Podium Bangunan AICB, No. 10, Jalan Dato' Onn, 50480 Kuala Lumpur.
Tel.: 1-300-88-5465 (LINK)
Website: https://bnm.gov.my/contact-us/BNMLINK
Bank Negara Malaysia,
4th Floor, Podium Bangunan AICB, No. 10, Jalan Dato' Onn, 50480 Kuala Lumpur.
Tel.: 1-300-88-5465 (LINK)
Website: https://bnm.gov.my/contact-us/BNMLINK
Please enter your information below
Click here for the BM version.
Service Category
Service Type
Type of Enquiry
Salutation
Your Name
Contact Number
Email Address
YES! Please keep me posted on the latest AmBank Group news.
Subject
Let us know your thoughts:
